PT YAMAHA MOTOR R&D INDONESIA Privacy Policy

Our commitment to safeguarding your personal information

PT YAMAHA MOTOR R&D INDONESIA("we"), supply our products to people all over the world today. In our business, it is increasingly important for us to utilize personal information provided by our customers in order to offer the best services possible.

Recognizing the importance and necessity of protecting personal information, we have set policy guidelines for the proper management and protection of personal data we receive from customers in the course of our business activities. It is our intention to disseminate these guidelines that make up our Privacy Policy to all our management and employees so that we can use the personal data from customers to provide them with even better and more complete services.

This Privacy Policy addresses the purposes for which and methods by which we use personal data provided by the users of our website when registering for the various services offered on our website as well as the measures taken to protect this data. Furthermore, the policies are subject to the following provisions:

Our Privacy Policy will continue to be revised in accordance with amendments to applicable laws and regulations as well as changes in our own corporate policies.
When revisions are made in our Privacy Policy, we will post those changed items on our website so that customers can be aware of them.

Last Update: March 31 , 2025

1. Purposes for Collecting Personal Data

Personal data is defined as information from which a specific individual's name, date of birth, telephone number, address, e-mail address, etc., can be identified (including information that can easily be used to identify a specific individual by cross-referencing with other available data).

There is no need to gather personal data from people who simply access and view the contents of our website. However, it may be necessary to have people who wish to make use of various services offered on our website to input certain personal data that is recorded on our website.

Personal data about customers that is thus recorded can be used for the following purposes:

  • To help develop higher quality products and services which bring greater satisfaction to customers, or for gathering customer opinions for that purpose.
  • To help develop new services or richer contents for our website, or for gathering customer opinions for those purposes.
  • To supply customers with news about our website or our company's products and services and notices about things like events.
  • To send to customers goods which they request.
  • To respond to inquiries from users.

It should also be noted that there are cases in which we process compiled personal data from customers in a way that specific individuals cannot be identified and then supply the revised data to companies in the Yamaha Motor Group and our affiliated organizations. In addition, there are cases where we release data that has been processed so that no individuals can be identified when that data is necessary for such purposes as releasing corporate business information, account processing and research or marketing survey uses.

About Access Log File

The access log file will be used with regard to our website's user trend analysis, website management, and vast population statistical information collections. The log file records statistical website user information of the individual web pages that have been accessed, the times of each visit, what domains visitors come from, visitors' transaction trends, browser and operating system, etc. The Yamaha Motor Group will be able to collect such information; however, this information will not be used to identify a specific individual.

2. Management of Personal Data

As a rule, we do not release personal data gathered from customers on our website to third parties outside of Yamaha Motor Group. However, there are some exceptional cases where personal data is released if it is logically determined that such release is necessary for one of the following reasons.

  • Cases where the customer has agreed beforehand to the releasing of data.
  • Cases where there is a legal edict demanding that the data be released.
  • Cases where a user has violated the rules of our website use and it is deemed necessary to release the data in order to protect the rights, assets, services, etc., of us or our employees.
  • Cases where it is deemed necessary to release the data in order to protect human life, health or property and it is difficult to secure the permission of the user beforehand.
  • Cases where there is a need to release the data for improvement of public health and safety or the edification of children and it is difficult to secure the permission of the user beforehand.
  • Cases where it is necessary to cooperate in the lawfully valid work (investigations, etc.) of national government or local public officials or those commissioned by them and there is reasonable concern that seeking the permission of the user beforehand would be detrimental to said work.
  • Cases where it is necessary to comply with demands made by government organizations to us.

3. Customer Involvement in his/her Personal Data (release, correction, deletion, etc.)

Customers who register their own personal data on our website have the right to verify, correct, make additions to or delete that data.

If customers wish to make a request to us to view their own personal data (name, date of birth, telephone number, address) on record, they may do so according to procedures set down by us. In such a case, we will release that customer's data for him/her to view, except in the following cases:

  • Cases where there is reasonable concern that such release could be a threat to the life, health, property or other interests of the customer or any third person or party.
  • Cases where there is reasonable concern that such release would be highly detrimental to our normal and proper business operations.
  • Cases where such release would be (or possibly be) in violation of the law.
  • Cases where it cannot be confirmed that the request is from the customer himself/herself.

In the case where there are errors in the contents of a customer's personal data held by us, that customer has the right to request the verification, correction, making of additions or deletion of his/her own personal data. After prompt investigation of the facts involved, we will then make the desired corrections, additions or deletions based on the results of said investigation.

4. Technical and Managerial Measures for the Protection of Personal Data

In the handling of personal data about the customers, our website takes the following measures to ensure that the data is kept secure without being subject to loss, theft, leaks, alterations or defilement.

On our website, all pages in which customers can input personal data are protected by SSL (*1) so that our users can be assured of the security of their data transmissions.

The personal data and other information supplied by the customers through our website is never released outside of Yamaha Motor Group except in those ways specified in the rules of this Privacy Policy.

On our website, the utmost efforts are taken to ensure that no loss, theft, leaks, alterations or defilement of our customers' personal data occurs as a result of hacking, similar actions or computer viruses.

To ensure that no loss, theft, leaks, alterations or defilement of our customers' personal data occurs, we regularly back up our data and make use of the latest anti-virus vaccine programs.

*1 SSL is the acronym for Secure Socket Layer, a highly effective communications security system developed by the U.S. company Netscape Communications. This system prevents third parties from intercepting or altering personal data by maintaining it in coded form. Presently, this system is widely used by sites involved in online sales which require the transfer of vital information such as credit card numbers. When accessing the site through a standard browser like Internet Explorer or Google Chrome, the SSL function operates automatically, so no special settings are required.